Join Our Team

We are excited to announce that we are currently hiring for the role of Training Consultant! 

 

If you're passionate, motivated, and looking for a new opportunity to grow in a dynamic work environment, we would love to hear from you. We are offering competitive salaries, opportunities for career development, and a supportive team culture. Whether you're experienced in your field or just starting out, we have positions that could be the perfect fit for you. Join us and be a part of our journey! Apply now to become a valuable member of our team.

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Job Title: Customer Service Supervisor

Job Type: Full-Time

Weekly Hours: 37.5 

Annual Salary: £32,000 

Company Overview:

Vivisteria is dedicated to providing top-tier services, with a focus on ensuring customer satisfaction at every stage of the client journey. We are seeking a dedicated Customer Service Supervisor to lead our customer service team, driving exceptional customer experiences and operational efficiency. The ideal candidate will have a strong background in customer service, with leadership experience and a proven ability to manage teams and handle escalated issues.

Job Summary:

The Customer Service Supervisor will manage day-to-day operations of the customer service team, ensuring high levels of customer satisfaction through efficient and courteous service. You will play a key role in resolving customer issues, training team members, and ensuring the department meets performance targets. This position requires a hands-on approach, with a focus on improving service delivery, team performance, and overall customer experience.

Key Responsibilities:

• Supervise, train, and mentor customer service representatives to ensure high standards of customer care.

• Handle escalated customer inquiries and complaints, providing timely and effective resolutions.

• Monitor and manage customer service activities to ensure compliance with company policies and procedures.

• Develop and implement customer service strategies to improve response times, reduce complaints, and increase customer satisfaction.

• Maintain a high level of customer interaction, ensuring feedback is collected, reviewed, and acted upon.

• Prepare performance reports on team productivity, customer satisfaction, and response times.

• Coordinate with other departments to resolve customer issues that require cross-functional collaboration.

• Lead regular team meetings to discuss performance, provide feedback, and share customer insights.

• Ensure the team remains up-to-date on products, services, and company policies.

Key Skills and Qualifications:

• Proven experience as a Customer Service Supervisor or in a similar supervisory role within a customer service department.

• Excellent leadership and team management skills.

• Strong problem-solving abilities, with the capability to handle escalated customer concerns effectively.

• Ability to train, motivate, and develop a team to ensure high performance.

• Strong organisational skills, with attention to detail in managing workflows and schedules.

• Excellent communication skills, both verbal and written, with the ability to interact with customers and colleagues at all levels.

• Familiarity with customer service software and reporting tools.

• Ability to work well under pressure, prioritise tasks, and meet deadlines.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for professional development and career growth.

• A dynamic and collaborative work environment.​​​​

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Application Process: 

Interested candidates should submit their contact details below and we will get in touch very soon!